Derek Epps, Techlocity’s Vice President of Business Development, discusses the advantages of outsourcing your Help Desk.
No matter what size company you are, there are always challenges when it comes to operating your company efficiently and affordably. Outsourcing has become very popular, not only for IT services but also for many other business industries. In fact, it is estimated that over half a million jobs have been outsourced since the year 2000.
So why outsource your helpdesk? This question depends largely on specific company needs, however there are a lot of advantages of outsourcing to an outside company.
First and foremost: cost savings. Let’s face it, it is hard to find a good IT person. Even if your company is lucky enough to find that special person with the right qualifications and experience, it is likely to cost your company a decent amount of money. According to Glassdoor.com, the average IT Administrator salary is $60,719 a year. An IT director’s average salary is over $100k (excluding benefits like insurance, PTO, and retirement plans). If you are a larger company, you will most likely need an entire helpdesk team to work on internal issues alone. Outsourcing these services is a worthy option because not only are you hiring a company that already specializes in IT infrastructure, but the cost of outsourcing is usually a fraction of what you would pay a full-time employee. That is a huge cost savings for many companies, when every dollar counts towards the bottom line.
Besides cost, what are some other advantages?
- Seamless Support: If your IT staff member wants to take a vacation, is he or she going to be bothered on vacation because a printer isn’t working? Outsourcing eliminates this worry because there are multiple points of contact at most consulting companies.
- Knowledge Transfer: If your IT administrator decides to leave the company, many times valuable knowledge about the network and IT infrastructure can be lost. Do you have assurance that your network will be secure and you can function efficiently with a temporary absence? Outsourcing also eliminates this concern because it insures multiple resources and documentation from your consultant that can be shared within your team.
- Custom Support Options: Techlocity offers foreign language support, custom app support and private label options for companies looking for multi-faceted support options. We adjust to your company’s needs, which allows you to focus on your business while we address Tier 1 & Tier 2 issues within your company. Additionally, our advanced ticketing and documentation systems give insight into recurring issues, response times and more.
The next time your company is considering hiring an internal IT person, you may consider outsourcing to a local IT consultant. It could save you time, money and insure proper network support for peace of mind.